Monitoring Of The Implementation Of Delivery Agreement

The South African government has identified three major shortcomings that have led to poor implementation: however, progress was deemed too slow and « the Department of Civil Service and Administration`s own figures showed that citizens` satisfaction with service delivery in the final years of Thabo Mbeki`s presidency had risen from 75% in 2008 to 58% in 2008 ». [2] The result was that « President Jacob Zuma took office in 2009 amid a wave of protests by South Africans protesting the government`s poor record in providing basic services. » [3] The Lekgotla cabinet of January 2010 adopted 12 results for medium-term implementation by the government. The staff involved in the management of the system had experience in implementing management reform in the public sector. To improve public service delivery, Zuma created, in his first month at the Agency, the Ministry of Performance Monitoring and Evaluation (MSME) within the presidency, headed by the late Collins Chabane. « As a result of this process, we are committed to leading and promoting the implementation of Outcome 12, an efficient, efficient and development-oriented public service and an enabled, equitable and inclusive citizenship, » Baloyi said at a press conference in Parliament. There has been a public reaction to his government, with a series of major protests against President Zuma`s government in the first year. « Twenty-six public protests, including several violent ones, were recorded in seven of South Africa`s nine provinces in the first half of 2009.